FREE SHIPPING FOR ORDERS OVER $100
All orders are despatched within 1 business day. This may be extended during promotional periods.
Due to the current COVID-19 Pandemic there may be some delays to the shipping of your products.
WHAT TO DO IF YOUR PARCEL IS LATE
- Instead of contacting us for an update, we recommend the Australia Post tracking tool. It provides the most accurate and up to date info we have.
- If your parcel is more than 15 business days late, please lodge a late item enquiry with Australia Post.
CHRISTMAS LODGEMENT DATES
The following information is to be used as a guide only and we cannot be held responsible for parcels that are not delivered before Christmas.
Aus Post are recommending all items are lodged by the following dates for delivery within Australia by Christmas*:
- Parcel Post – 13 December 2021
- Express Post – 20 December 2021
* Excludes to and from Perth and Darwin.
You can view a detailed state lane breakdown available on Australia Post and StarTrack website.
You can find the last lodgement dates for all our international destinations listed on our website.
For both domestic and international, items sent after these dates will be delivered as quickly as possible, but they may not arrive until after Christmas.
Whilst these are the latest lodgement dates, due to the high volume of orders in the domestic and international postal networks and delivery services remaining unpredictable, we recommend lodging your parcel as early as possible and by the recommended dates, so they have the best chance of arriving in time for Christmas.
We've updated our shipping policy, we are now able to deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will be shipped.
INTERNATIONAL TAXES & DUTIES
You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.
Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.
FREE SHIPPING THRESHOLDS
Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added ie. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping.
SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any Victorian (and Australian) public holidays when our dispatch centre is closed. Public holiday information can be found here.
Pre-orders will not be shipped until the estimated shipping date mentioned on the product page. Any non pre-order available items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however we will make every effort to contact you if your order is going to be delayed.
Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise.
EDITING ORDERS & ADDRESSES
Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.